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With conventional IT support, the provider profits from your pain and simply place bandages on issues rather than going the extra mile to resolve them. The more problems you have the more money they make. Our Managed Services Program changes the model by setting a fixed monthly fee for IT support and includes maintenance, training and user support. This puts us both on the same page because now our incentive is to proactively optimize every computer on the client’s network.
We are a small business comprised of decades of IT support services. We develop personal relationships with our clients. Many companies are so large that each time you call you have to deal with someone new that has to “learn” your environment – costing you time and money. At Quicksilver Technology, you will be assigned a primary point of contact who will know your network inside and out and have the ability to quickly escalate issues to the appropriate staff member by communicating your needs in an efficient manner.